Robotic process automation (RPA) is a hot topic in business today. If you’re unfamiliar with it, RPA is the use of software robots to perform tasks normally done by humans, saving businesses time and money. But how do you know if your RPA workflows are effective? Here are five ways of RPA monitoring and making sure they are working as expected.
Why is RPA monitoring important?
There are four reasons why you should be excited about monitoring your RPA bots, according to business realities and experience.
Uncover what was hidden before
By examining the bots in action, you’ll discover what was previously hidden. A minor modification in the process could prevent the bot from functioning properly. The event logs of bots, when analyzed with Process Mining, will reveal any undesirable bottlenecks and bottleneck shifts, inefficiencies, issues with control and quality issues, and so on.
Even if you standardized and harmonized your processes before installing bots into your IT systems, bot monitoring might highlight areas for continuous improvement. Monitoring allows you to compare the performance of the bots to the original process, as well as see how it affects IT infrastructure or manual tasks.
ROI of the project
As an RPA initiative stakeholder, you may be interested in measuring the ROI of the project to report favorable outcomes or make necessary improvements. And the performance of an RPA effort is best determined through bot monitoring, where you can view metrics for throughput times, continual compliance checking, and a variety of other things.
Monitor your KPIs
In addition to tracking deployed and active bots, you’ll also keep an eye on your KPIs and take fast action if the objectives are not being reached or you encounter problems.
Five simple ways to monitor your RPA workflows
1. Check for errors
One way to monitor RPA workflows is to check for errors. This can be done by looking at logs or reports detailing the execution of the workflow. If there are any errors, it’s important to investigate and fix them as soon as possible.
2. Monitor performance metrics
Another way to monitor RPA workflows is to monitor performance metrics. This can be done by tracking things like execution time, accuracy, and throughput. If you notice any deterioration in performance, it’s important to take action to improve it.
3. Use monitoring tools
There are various monitoring tools available that can help you track the performance of your RPA workflows. These tools offer valuable insights into the efficiency of your workflows and can also help you identify any bottlenecks or areas for improvement. These tools can provide things like alerts and real-time updates on the status of workflows.
4. Review logs regularly
It’s also a good idea to review logs regularly, as they can provide valuable insights into how workflows are performing. This can help you identify issues and take action to prevent them from happening again in the future.
Social CRM tools can help you keep track of your RPA workflows by providing a log of all the actions that have been performed. This can be useful for debugging purposes or simply for understanding what has happened in a particular workflow.
5. Use alerts
Social CRM tools are also great RPA monitoring that can provide alerts when certain events occur in your RPA workflows. This can be useful for keeping track of critical workflow events or for simply being notified when a particular workflow has been completed.
In final words,
If you are looking for ways to monitor your RPA workflows, or if you want help implementing a workflow monitoring solution, please contact us. Our team of experts has years of experience in helping businesses just like yours find ways for RPA monitoring and get the most out of RPA solutions. We can help you find the right tools and strategies to ensure that your workflows are running smoothly and efficiently.