Robotic process automation (RPA) is a hot topic in today’s business world. And for a good reason- RPA can automate routine, time-consuming tasks, freeing workers to focus on more important projects. But many people don’t realize that RPA can greatly be used in the logistics industry. Here are 5 ways you can use RPA in logistics operations.
What is RPA in Logistics?
Logistics is a complicated industry, including numerous well-coordinated activities such as order processing, inventory management, scheduling, and delivery tracking. If all of these high-volume, repetitive procedures were previously conducted manually, automation would be a game-changer for the industry’s future.
Humans are inherently prone to errors while performing boring, mundane jobs, which may lead to delays and operational inefficiency. Still, robotic process automation (RPA) is here to transform the way logistics organizations do business by improving the accuracy of their processes.
5 ways to make use of RPA in Logistics
Let’s look at some of the most relevant RPA application cases in supply chain and logistics:
Robotic process automation in supply chain and logistics can monitor the remaining stock of the products, alert the responsible employee, and simultaneously arrange additional shipments as needed because it needs tracking a lot of data.
Software robots can streamline the entire inventory management procedure by keeping track of inventory from when goods are acquired until they are placed on shelves and sent.
Equipment maintenance is a crucial component of supply chain management, and RPA, when used in conjunction with other technologies, can assist by streamlining attempts at predictive maintenance.
RPA bots automate the process of scheduling maintenance, contacting customers who may be impacted, and modifying financial projections. As a result, delays that would typically be attributed to manual labor are eliminated, reaction times are improved, employee effort is decreased, and operational efficiencies are increased.
RPA bots keep track of orders and update the order handover information in all pertinent systems. Additionally, they can cooperate with sophisticated routing systems powered by AI that manage numerous logistics partners, including trucking, shipping, and air freight. Based on the location of the merchandise, the bots can choose a delivery partner automatically.
In addition, RPA bots may update clients in real-time about their orders and provide messages if there is a delay. The technology essentially enhances mistake handling. RPA in logistics is especially helpful when managing cross-border shipments that may need to coordinate several additional customs, storage, and inspection processes.
After-sale activity is increasingly significant, and RPA can enhance supply chain management by collaborating with other technologies.
For instance, when a consumer submits a service request using a mobile app, a chatbot or intelligent virtual assistant can engage with the user and submit the request to the system. When working with RPA bots to collect and manage service ticket data, intelligent document processing systems can read data from different service request document formats.
Supply chain diversity
RPA software and machine learning enable businesses to collect data from suppliers and clients, run simulations, and consider alternative strategies. As a result, supply chains are more diverse. A request for a quotation package can be prepared with the aid of intelligent automation, which adds AI on top of RPA and gives access to a larger pool of providers.
Robotics Process Automation is revolutionizing logistics as we know it. Implementing RPA in logistics can optimize processes and improve communication across departments. Contact us today if you’re interested in learning more about how RPA can benefit your business. Our team of experts would be happy to discuss the possibilities with you and help get you on the path to a more efficient future.