RPA (Robotic Process Automation) is a significant advance when it comes to modernizing a business. To start the digital transformation for your company, one of the first steps to be taken is process automation. Here is a simple definition of Robotic Process Automation (RPA).
Definition of automation process by robot
In addition to the management system, you can also rely on Robotic Process Automation. Known as RPA, it is a “robot” application created to perform activities completely or partially using technologies.
RPA is a relatively new and unknown concept. For many, it’s the same as Artificial Intelligence but it’s not. Others view the RPA as a physical robot, performing tasks on the shop floor.
RPA is a simple mechanism and extremely functional in the current and future corporate context. It is a technological response to the companies’ desire for agility and operational efficiency.
What is the purpose of RPA?
The objective of RPA is to streamline and automate tasks considered repetitive, purely operational, and massive within a company.
It mimics what a human being would do, performing tasks via configured software or another technological aspect, such as one or more bots. In this way, the RPA aims to reduce the manual workload within companies, in their various sectors – administrative or operational.
The focus is to give more autonomy to the teams so that they focus their working hours on really strategic issues and that lead the company to meet its objectives.
How does RPA work?
RPA works with software or bots commanded by codes and algorithms that perform pre-programmed functions and tasks. This action is normally in the front-end of the codes, as they do not change it in essence (in the back-end). RPA executes commands on the surface closest to the end-user, the system interface, but with complete accuracy, no error rates, and 100% automated.
Another factor is that, normally, in RPA, human intervention is not necessary. The input of data to carry out the tasks is carried out by the robot itself – with immediate implementation. The goal is to make the execution as streamlined and independent as possible. Thus, RPA stands out for not being an intrusive application, it fits well into existing systems and is scalable.
Process automation by robots
RPA is widely used in customer relationship management (CRM) systems. The reason is simple: the communication and data integration processes of this sector of companies are full of repetitive and massive tasks. In other words, for a company with little time, it is almost impossible not to bet on customer relationship management. Imagine for others?
In addition to this application, RPA can be fitted to various demands within a company. Among these applications, we can list some of the main ones that the market already relates to the use of an RPA solution.
– Sending notifications
– Customer billing
– Order processing
– Report generation
– Task monitoring
– Complex financial calculations
– Curriculum bank management
– Update of customer and employee profiles
– Register, modify, validate and analyze information
RPA is an application that any company, especially yours, should have to stay ahead of the competition. At SmartOSC DX, we offer a complete and efficient RPA solutions for your business. Contact us for more information!