Before considering the introduction of automation in your different business processes, it will be wise to first improve them. Adopting automation techniques can help you to achieve your set ROI target. You need to know why you should undertake this crucial step.
Automation vs. Improvement
The fact is that every organization is likely to have run some inefficient processes. Business process improvement focuses more on identifying, finding as well as fixing properly such inefficient processes. Rather, automation can be termed to be a technique that ensures human involvement is kept out of the business design & process. If an organization, for example, has hired a person to send invoices manually, then this task can be undertaken by an ERP, payment or accounting software.
Business process enhancement & automation might dovetail. Hence, you need to first focus more on business improvement.
Significance of business improvement
If starting with automation, chances are high of automating wrong things. If a particular process, for example, has twenty steps, then redesign or automate that to complete it under ten steps. Automating that particular process later can help make it become simpler and easier. A business process might be informal or formal.
- Informal processes are how the organization functions. Automating this particular aspect can be a bit challenging. Being undocumented, it relies mostly on people in specific roles to get completed. Moreover, these are poorly understood tasks that require simple understanding as well as mapping the prevailing process landscape. Hence, poorly understood or articulated things can be tough to automate.
- Formal processes: There are several widely-understood and predefined rules to know what happens, to whom and when.
It is for this reason, it becomes essential to map, understand and improve the business process first before automating them. Otherwise, dysfunctional systems will only cause trouble and will not help in process improvement.
Automation a tool
Basically, automation can be termed to be a tool instead of a strategy. Consider the process and identify the kind of improvements you would like to have in it. Also set your automation priorities by finding out which processes require to be automated first. Accordingly, you should proceed and benefit from your efforts. Wrong process automation may only accelerate inefficiency instead of eliminating it. This, in turn, will develop a complicated mess proving to be arduous to untangle and time consuming.
Take out adequate time to understand the process that needs automation. Work with companies like SmartOSC DX as they are the domain professionals. They can help identify those areas where you will be able gain efficiencies and identify unscalable informal processes. With their expertise, they can review the steps thoroughly to find out if a few can be designed to be better. Filling up their contact form, will allow them to reach you. You can discuss with them the automation procedures that you may take to enhance business efficiency and ROI. Thus, your employees can focus more on creative, high-value tasks while RPA will take care of all repetitive, tedious processes of less importance.