IBM offers a comprehensive RPA platform called IBM Robotic Process Automation that allows users to automate complex business processes with ease. The platform helps organizations improve efficiency and agility while reducing operating costs. In this article, we will discuss some of the key features of IBM RPA. Stay tuned!
What is robotic process automation?
Robotic process automation (RPA), commonly referred to as software robotics, uses automation technology to replicate back-office processes performed by human employees, such as extracting data, filling out forms, moving files, etc.
It combines APIs and user interface (UI) interactions to integrate and execute repetitive tasks between enterprise and productivity applications. By deploying scripts that simulate human activities, RPA technologies execute a variety of jobs and transactions autonomously across unrelated software systems.
RPA vs AI
Artificial intelligence (AI) is frequently confused with RPA, but the two are very different. AI integrates cognitive automation, machine learning (ML), natural language processing (NLP), reasoning, hypothesis creation, and analysis.
The key distinction is that AI is data-driven, whereas RPA is process-driven. RPA bots can only execute the processes defined by an end user, in contrast to AI bots, which employ machine learning to identify patterns in data, particularly unstructured data, and learn over time.
However, RPA and AI complement each other effectively as well. To handle more complex use cases and fully automate tasks, RPA may make use of AI. RPA also enables quicker responses to AI findings rather than having to wait for manual implementations.
Outstanding features of IBM RPA
There are many features of RPA in IBM that can benefit business operations, and here are some of the most important ones:
- Less coding
User interfaces with drag-and-drop functionality make it easier for non-technical employees to use RPA, which doesn’t always need a developer to configure.
- Rapid cost savings
IBM RPA reduces team workloads, enabling workers to be assigned to other crucial tasks that still call for human input, boosting output and return on investment.
- Higher customer satisfaction
Because they are available 24/7, bots and chatbots as the great representatives of IBM RPA can decrease client wait times and increase customer satisfaction.
- Improved employee morale
RPA frees your personnel from needing to complete high-volume, repetitive tasks, allowing them to focus on more strategic and important issues. The improvement of employee pleasure at work results from this adjustment.
- Better accuracy and compliance
Particularly when it comes to working that must be correct and comply with rules, RPA robots may be taught to follow precise workflows and procedures, which helps to reduce human mistakes. An audit trail, which is another feature that IBM RPA can provide, makes it easy to monitor progress and solve issues more quickly.
- Existing systems remain in place
Robotic process automation software doesn’t interfere with underlying systems because bots simply alter the presentation layer of pre-existing applications. So even if you lack an API or the skills to create complex integrations, you can still use IBM RPA.
To wrap up,
Robotic process automation is a powerful tool and IBM has some of the best RPA products in the market. If you are looking for a reliable, scalable solution to improve your business processes, contact us today. Our team of experts would be happy to discuss how we can help you get started with IBM RPA and improve your bottom line.
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