RPA (Robotic Process Automation) value can be increased significantly by identifying and optimizing the processes.
About Process Mining
This technique is used to evaluate gathered data from information systems. The latter produces as well as stores data in huge amounts in the form of logs. However, unused data is found to lie in dormant state. Valuable information is present on this data concerning each step involved in the process. Getting access to it helps process mining tools to generate a venue, thereby displaying its worth.
Steps involved in process mining to ensure successful RPA projects
For digital transformation initiatives among numerous organizations, RPA is regarded to be a silver lining. Leading consulting firms’ reports state that at least half of all RPA projects tend to fail to derive the desired ROI. Complexity involved in actual process is considered to be the cause. However, it is not possible to automate RPA alone, be it end-to-end, complex or full process.
- Identify current process state: Without knowing the present state, it is not possible to carry out improvements. It also includes process improvements. Without proper knowledge on current process state, robotics cannot be used for improving process efficiency. Process mining offers vital insight. From a data-driven perspective, it reveals as-is process state.
With process mining, it is possible to check for instances involving simple process steps. It can be carried out with a few variations and large business volumes to be derived from automation. Other insights will be essential from processing mining to ensure RPA-ready processes. Get to understand your current processes, check out real-time, auto generated process flowcharts. Find out complex processes, process bottlenecks, long durations and variations in high amounts.
- Identify the areas to implement RPA: Automate processes facing human errors in process steps, regular bottlenecks. A few automation opportunities include tasks involving mistakes committed by employees, regular bottlenecks, too demanding or repetitive tasks disliked by employees. They can be viewed in ‘Automation Opportunity Scout’ , considered to be the QPR Process Analyzer part.
- Optimize, streamline processes: RPA may experience unforeseen problems as the process might have several exceptions. Although such process variations may be inevitable, using RPA might not be profitable or practical. With more variations required by the robot to cope with, RPA costs involved are likely to be very high. So is also the risk of inviting unforeseen issues.
- It will be equally important to monitor process compliance, automation rates along with other KPIs continuously. It can be tough to measure automation process, thus requiring process mining.
If used properly, RPA can prove to be a highly effective & efficient technique. In case of incorrect or unknown process state, then pre-implementation processes get automated. The results may not be profitable or effective. Therefore, using process mining along with RPA projects can assure higher ROI.
The professionals at SmartOSC DX will evaluate your business process automation needs and accordingly will suggest you with a viable remedy. They can be contacted by filling up with their contact form. Discussing with the professionals will help your business to gain from implementation of Robotic Process Automation. They also provide adequate training and maintenance services.