When it comes to understanding the differences between RDA and RPA, it’s important to know that both are integral parts of the broader reference data management landscape. However, they serve different purposes and can be used differently depending on your organization’s needs. In this article, we’ll break down the key distinctions between these two approaches to reference data management so you can decide which is best for your business.
RPA or Robotic process automation refers to the use of software tools paired with artificial intelligence and machine learning knowledge to automate repeated tasks or business processes.
RDA or Robotic desktop automation is typically designed for a single user. It is simply scaling down robotic process automation for a single user. It is built on a single machine and aids in the automation of day-to-day manual chores.
Following are the key features of RPA and RDA:
- No Coding Necessary: Using RPA technologies, users can design automation procedures by just drawing flowcharts. These tools eliminate the need for coding dependence.
- Security: It goes without saying that many people will want access to automation, given that a company may have various divisions. Role-based permissions have been developed due to RPA to address security issues.
- Dynamic: The best feature of RPA is its ability to change itself in real-time while a process is underway. A process already in motion won’t be stopped and then adjusted.
- Workflow Design Tool: This RDA tool provides users with a visual display of the complete process. As a result, this function remains one of the most important in RDA applications.
- Drag and Drop for Workflow Process: A successful RDA allows users to construct a workflow in which a user can develop an application by simply pressing the record button on the workspace recorder wizard.
- Presence of Wizards: Programs sometimes include wizards to help users through particular steps. Wizards are required in RDA tools for routine tasks that users frequently encounter, such as recording user actions, text extraction, and data exchanges across web services.
What are the benefits that each technology aims to bring to its users?
- Maximize usage of resources: RPA is given human-like jobs that must be completed in a reasonable amount of time.
- Reduce cost: RPA saves money by eliminating the need for additional human hires, which may be expensive for businesses.
- Avoid threat to IT teams: RPA is a dynamic method that works well with ongoing processes.
- Enhances Client Experience: RDA enables employees to respond to customer questions quickly because software robots complete activities swiftly and on-demand.
- Compliance: RDA tools are used in business processes to ensure compliance with all applicable business standards.
- Handling multiple records: RDA tools can swiftly review several records to get superior results.
A Use Case
R1 is a top supplier of RCM services for hospitals supported by technology. To install more scripts, R1 was forced to rely on the IT resources of each client due to problems with routine activities. Because Automation Anywhere can function on various platforms, R1 used its RPA program to adhere to high-quality software engineering standards.
As a result, the R1 managed a sizable number of transactions carried out on their client’s behalf. They were able to automate more than 15 million tasks as a result. These procedures include those preceding permission for insurance claims and other things.
RDA was able to offer solutions for one of the largest home furnishings stores in the world, which had operations in 43 different nations. Its automated order input and delivery systems had developed severe problems.
Following their collaboration with NICE, they discovered they could send callouts to the agent’s screen through desktop automation, allowing them to access data on the available delivery slots. They saved a lot of time and increased their accuracy as a result of the same.
Which is better, RPA or RDA?
RPA and RDA are fundamentally connected. The term “intelligent automation” refers to both. RPA is used to have the least amount of human supervision during the process, whereas RDA involves human interaction to perform a process.
RPA takes the lead here since minimizing the need for human supervision in workflow processes is the primary objective of choosing automation.
If you’re looking for help implementing an RDA or RPA strategy, our team at SmartOSC is more than happy to assist. Contact us today to learn more about how we can help your business grow. Thanks for reading!