The breakneck pace of modernization and rising customer expectations are driving businesses toward digital transformation for excellence. In a world where speed is an increasingly determining factor, the flexibility of companies is essential to adapt and modify processes and practices to remain competitive. Let us talk about both Business Process Tools (BPR) – Workflow Automation and Robotic Process Automation (RPA).
What is Workflow Automation?
New technologies and advances in information technology have made workflow automation one of the key pillars when it comes to efficiently managing the supply chain. Automation of workflows refers to manual tasks, file management, documentation, and printing, as well as data. It uses technology to automate processes and replace manual work with computer-based logic that causes all information to be stored and distributed in an automated way.
The concept aims to make these “transactions” between users, tasks, documents, and data as seamless and functional as possible, without slowing down the operation of a business. Workflow automation makes operations more efficient, flexible, and visible by allowing each step to be defined and optimized for maximum efficiency.
What is Robotic Process Automation (RPA)?
Robotics Process Automation, or RPA, is an easy-to-use software technology that automates digital tasks. With it, it is possible to create software robots capable of learning, reproducing, and executing rule-based business processes. RPA users can thus design robots by analyzing digital operations performed by human beings. Software robots interact with systems and applications of all types in the same way as people, with a few differences: they are operational 24 hours a day, work faster and guarantee complete accuracy.
RPA bots are endowed with the same digital skills as humans, but that’s not all. They are indeed a digital workforce capable of interacting with any system or application. For example, bots copy and paste, collect web data, perform calculations, open and move files, analyze emails, connect APIs, and extract unstructured data. Because they can adapt to different workflows and interfaces, automation does not require any changes to existing systems, applications, or processes.
Workflow Automation vs. RPA – What are the differences?
All in all, Workflow Automation coordinates and automates workloads around the IT professionals and the enterprise for business. On the other hand, RPA automates rules-based and tedious tasks for business professionals.
Workflow automation offers many benefits to companies because it enables more effective ways of working and improves employee engagement, collaboration, and process efficiency. Meanwhile, RPA takes the “robotic” work and performs it better and faster, without stopping or making mistakes. Classic examples of processes ripe for automation are manual and repetitive tasks and alienating work that does not require creativity and does not benefit from being performed by an individual.
BPR tools adapted to business needs are as intuitive as a consumer application. At SmartOSC DX, our RPA and AI platform have helped automate the business processes of some of the world’s biggest brands. Contact us today for more information and to receive a free demo!
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